Privacy policy

Last updated: October 26, 2026

At Oh My Petz (“Oh My Petz,” “we,” “us,” or “our”), your privacy matters to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, browse our products, make a purchase, contact us, or otherwise interact with our services.

We aim to handle your information responsibly, use it to provide a smooth shopping experience, and give you meaningful choices about marketing communications.

By using our website, you acknowledge that you have read this Privacy Policy. Where consent is required by law, we will request it separately.

1. Personal Information We Collect

The types of information we collect depend on how you interact with our website.

Information You Provide Directly

When you browse our website, place an order, begin checkout, contact customer support, or sign up for communications, we may collect:

- Contact information: Your name, email address, phone number, billing address, and shipping address.

- Order information: Products purchased, order details, transaction amounts, delivery preferences, and order history.

- Payment information: Payment-related details necessary to process your transaction. Payment information is generally processed by our payment providers; we do not intentionally store complete payment card numbers or security codes on our own systems.

- Customer support information: Messages, photographs, attachments, and other information you provide when requesting assistance, a return, a refund, or a replacement.

- Marketing preferences: Your communication preferences, subscription status, and records of consent or opt-out requests.

- Checkout information: Information you enter during checkout, including information associated with an incomplete purchase, where available.

You may choose not to provide certain information, but this could prevent us from processing an order or providing a requested service.

Information Collected Automatically

When you visit our website, we and certain service providers may automatically collect information such as:

- IP address and approximate location derived from it.

- Browser type, operating system, and device information.

- Pages viewed, products viewed, referring websites, and links clicked.

- Time spent on pages and interactions with website features.

- Website session information, cookie identifiers, and similar online identifiers.

- Information about how you navigate our website and interact with our advertisements, subject to your privacy choices and applicable law.

We use this information to operate our website, understand customer behavior, improve our services, prevent fraud, and measure marketing performance.

Information from Third Parties

We may receive information from third parties, including Shopify, payment processors, shipping and delivery providers, analytics services, advertising platforms, and marketing service providers.

Depending on the service and your settings, this information may include payment status, delivery updates, website activity, advertising interactions, and information used to measure the effectiveness of our marketing.

2. How We Use Your Personal Information

We use personal information for legitimate business purposes, including the following.

Processing and Fulfilling Orders

We use your information to:

- Process and confirm purchases.

- Collect and process payments.

- Arrange order fulfillment, shipping, and delivery.

- Provide tracking information and order updates.

- Handle returns, refunds, exchanges, replacements, and warranty-related requests.

- Communicate with you about your order.

Customer Service

We use your information to answer questions, investigate problems, resolve complaints, and provide assistance with our products and services.

Abandoned Checkout and Cart Recovery

If you begin a checkout or add products to your cart without completing your purchase, we may use the information associated with that activity to help you resume or complete your order.

Depending on the information available, your privacy preferences, and applicable law, this may include sending a reminder by email or another permitted communication channel.

We may use checkout details, cart contents, and related website activity to make these reminders relevant to your shopping experience.

We will send abandoned-checkout and promotional messages only where permitted by applicable law and consistent with your consent and communication preferences. Where required, we will obtain consent before sending marketing messages.

You can opt out of marketing communications as described in the “Your Marketing Choices” section below.

Marketing and Promotions

Where permitted by law and consistent with your preferences, we may use your contact information to:

- Send product announcements, promotional offers, discounts, and special deals.

- Share information about products that may interest you.

- Send follow-up communications relating to products you viewed or considered.

- Invite you to return to our store or complete an unfinished purchase.

- Measure and improve the effectiveness of our marketing campaigns.

We do not treat providing an email address or phone number as automatic permission to send every type of marketing communication. We respect applicable consent requirements and opt-out requests.

Website Improvement and Analytics

We use website activity and analytics information to understand how customers discover our products, navigate our website, and complete purchases. This helps us improve website functionality, product descriptions, checkout processes, and the overall customer experience.

Advertising and Personalization

We may work with advertising platforms to measure advertisements, understand campaign performance, and show relevant ads to people who may be interested in our products.

Where enabled, these activities may involve cookies, advertising pixels, or similar technologies that help recognize a browser or device across visits or websites.

Depending on your location and applicable law, you may have the right to opt out of certain targeted advertising or data sharing activities.

Security, Fraud Prevention, and Legal Compliance

We may use personal information to detect and prevent fraudulent transactions, protect our website and customers, enforce our policies, comply with legal obligations, respond to lawful requests, and establish or defend legal claims.

3. How We Share Your Personal Information

We do not sell personal information in exchange for money. However, certain privacy laws may define some disclosures for advertising or analytics purposes as “selling” or “sharing,” even when no money changes hands.

We may disclose personal information to the following categories of recipients where necessary for the purposes described in this policy.

Shopify and E-Commerce Providers

Our online store is powered by Shopify, which provides e-commerce infrastructure and related services. Information you submit through our store may be processed by Shopify and its relevant service providers.

Payment Processors

Payment providers process payments, help detect fraud, and support transaction security. They receive the information necessary to process your payment and provide their services.

Fulfillment, Shipping, and Delivery Providers

We may share your name, shipping address, phone number, order details, and other necessary information with fulfillment partners, suppliers, warehouses, carriers, and delivery providers so that your order can be prepared, shipped, and delivered.

These parties may process your information in locations different from your own.

Customer Support and Communication Providers

We may use third-party services to manage customer inquiries, send transactional emails, provide order updates, and manage permitted marketing communications.

Analytics and Advertising Partners

We may share certain online identifiers, device information, browsing activity, and information about purchases or interactions with our website with analytics and advertising partners, subject to your privacy settings and applicable law.

These services may help us measure campaigns, improve advertising, and deliver relevant advertisements.

Professional Advisers and Authorities

We may disclose information to legal advisers, accountants, insurers, regulators, law enforcement agencies, courts, or other parties when reasonably necessary to comply with law, protect our rights, investigate fraud, or address security issues.

Business Transfers

If Oh My Petz is involved in a merger, acquisition, restructuring, financing, or sale of business assets, personal information may be disclosed or transferred as part of that transaction, subject to applicable legal requirements.

With Your Consent

We may disclose your information for other purposes when you have provided appropriate consent or when another lawful basis permits the disclosure.

Third-party service providers may process information according to their own privacy policies and contractual obligations.

4. Cookies and Similar Tracking Technologies

We and our service providers may use cookies, pixels, tags, scripts, and similar technologies to operate our website and understand how it is used.

These technologies may be used to:

- Remember items in your shopping cart.

- Maintain website functionality and security.

- Understand website traffic and visitor behavior.

- Measure purchases and advertising performance.

- Support permitted personalization and targeted advertising.

- Help recognize returning visitors and unfinished shopping sessions.

Some cookies are necessary for the website to function. Others support analytics, personalization, or advertising.

Where required by law, we will obtain consent before using non-essential cookies or similar tracking technologies. You may be able to manage your preferences through our cookie banner, privacy settings, or your browser.

Disabling certain cookies may affect website features, including shopping cart or checkout functionality.

5. Email and SMS Communications

We may communicate with you through email or text message, depending on the information you provide and your communication preferences.

Transactional Communications

We may send non-promotional communications necessary to complete or manage a transaction, such as:

- Order confirmations.

- Payment and order-status notifications.

- Shipping and delivery updates.

- Responses to customer service requests.

- Important information about returns, refunds, replacements, or product safety.

These communications are distinct from promotional marketing messages.

Promotional Communications

Where permitted by applicable law, we may send promotional emails or text messages about our products, offers, discounts, and shopping opportunities.

We may also send abandoned-checkout reminders where permitted and consistent with the applicable consent requirements.

Marketing emails will include an unsubscribe method, and commercial text messages will include the required opt-out instructions where applicable.

Your Marketing Choices

You can stop receiving promotional emails by using the unsubscribe link in a marketing email or contacting us at support@ohmypetz.com.

You can stop receiving marketing text messages by following the opt-out instructions provided in the message, where applicable.

We will process opt-out requests as required by law. You may continue to receive essential transactional or service-related communications when necessary to complete an order or respond to a request.

Opting out of marketing does not affect your ability to shop with us.

6. International Data Transfers

Oh My Petz and the service providers that support our website may process or store personal information in countries other than the country in which you live.

For example, Shopify, payment processors, fulfillment providers, analytics services, and communication platforms may operate internationally.

Privacy laws in these countries may differ from those in your home jurisdiction. Where required, we will use appropriate safeguards for international transfers of personal information.

7. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing orders, providing customer support, maintaining business records, resolving disputes, preventing fraud, and complying with legal and tax obligations.

The length of time we retain information depends on its type and purpose.

For example:

- Order and transaction records may be retained for the periods required by tax, accounting, and other applicable laws.

- Customer support records may be retained as necessary to resolve issues and maintain relevant business records.

- Marketing information may be retained while you remain subscribed or until it is no longer needed, subject to legal requirements.

- Cookie and analytics information may be retained according to the settings and retention periods of the relevant services.

When personal information is no longer reasonably required, we will take appropriate steps to delete, anonymize, or securely dispose of it, subject to legal and operational requirements.

8. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include access controls, security features provided by our e-commerce platform and service providers, and limiting access to information to people who need it for legitimate business purposes.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. We cannot guarantee absolute security.

If a security incident occurs, we will take appropriate steps and provide notifications where required by applicable law.

9. Your Privacy Rights and Choices

Depending on where you live and the laws that apply, you may have rights concerning your personal information.

These rights may include the right to:

- Request access to personal information we hold about you.

- Request correction of inaccurate or incomplete information.

- Request deletion of certain personal information.

- Request a copy of certain personal information in a portable format.

- Object to or request restrictions on certain processing activities.

- Withdraw consent where processing is based on consent.

- Opt out of certain targeted advertising, data sharing, or other activities covered by applicable privacy laws.

- Appeal certain privacy decisions where required by law.

- Lodge a complaint with the relevant privacy regulator.

These rights are not absolute and may be subject to legal exceptions.

How to Exercise Your Rights

To submit a privacy request, email support@ohmypetz.com with the subject line “Privacy Request.”

Please describe your request and provide enough information for us to identify the relevant records. We may need to verify your identity before responding.

We will respond within the time limits required by applicable law.

We will not unlawfully discriminate against you for exercising a privacy right.

Advertising and Data Sharing Choices

Depending on your location, you may have the right to opt out of certain targeted advertising or disclosures treated as a sale or sharing of personal information under applicable law.

Where required, we will provide appropriate mechanisms to exercise these choices, including applicable website privacy settings or recognized opt-out signals.

10. Additional Information for US Residents

Certain US state privacy laws provide additional rights to residents of qualifying states.

Depending on the applicable law and whether its thresholds and other requirements apply to our business, you may have rights to access, correct, delete, or obtain a copy of your personal information and to opt out of certain targeted advertising or sales or sharing of personal information.

We may collect categories of information such as identifiers, commercial information, internet or electronic network activity, approximate location information, and inferences associated with your interactions with our website.

We use these categories for the purposes described in this policy, including order fulfillment, customer support, website improvement, security, analytics, and permitted marketing.

We may disclose relevant categories to service providers, payment processors, fulfillment providers, analytics services, and advertising partners for the purposes described above.

We do not knowingly sell personal information for monetary consideration. However, certain advertising or analytics disclosures may fall within broader legal definitions of sale or sharing.

Where applicable, you may exercise your rights by contacting support@ohmypetz.com. We may verify your request and will not discriminate against you for exercising applicable rights.

11. Additional Information for Canadian Residents

We handle personal information in accordance with applicable Canadian privacy laws.

Depending on the circumstances, you may have the right to request access to personal information we hold about you, request corrections, withdraw consent where permitted, and raise concerns about how your information is handled.

We may process or store your information outside Canada, including in the United States or other countries where our service providers operate. As a result, information may be accessible to courts, law enforcement, or regulatory authorities in those jurisdictions under applicable laws.

We use reasonable safeguards appropriate to the nature and sensitivity of the information and the purposes for which it is processed.

For privacy inquiries or requests, contact support@ohmypetz.com.

12. Children's Privacy

Our website is intended for a general audience and is not designed to collect personal information directly from children under the age of 13.

We do not knowingly collect personal information directly from children under 13 without the required parental consent or other legal authorization.

If you believe a child has provided personal information to us in circumstances that require parental consent, please contact support@ohmypetz.com. We will review the matter and take appropriate steps as required by applicable law.

13. Third-Party Websites and Services

Our website may contain links to third-party websites, payment services, social media platforms, or other external services.

We are not responsible for the privacy practices, security, or content of websites that we do not control.

When you interact with a third-party service, its own terms and privacy policy may apply. We encourage you to review those policies before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, service providers, legal requirements, or other operational needs.

When we update this policy, we will revise the “Last updated” date at the top of the page. Where required by law, we will provide additional notice or obtain consent for material changes.

We encourage you to review this page periodically to stay informed about how we handle personal information.

15. Contact Us

If you have questions about this Privacy Policy, wish to exercise a privacy right, or have concerns about how your information is handled, please contact us.

Oh My Petz

Email: support@ohmypetz.com

Please include “Privacy Inquiry” in your subject line so we can direct your request appropriately.