Shipping policy
Last updated: October 26, 2026
At Oh My Petz, we want your order to arrive as smoothly as possible. Please review our shipping and cancellation policy below before placing your order.
1. Order Processing
Please allow up to 5 business days for your order to be processed before it ships. Processing includes preparing your order for shipment and coordinating fulfillment.
Business days exclude weekends and public holidays. Processing times may occasionally be longer during peak periods or due to unforeseen circumstances.
2. Shipping and Delivery
Once your order has been processed, standard delivery may take up to 8 additional business days.
Please allow for both processing and shipping time when estimating your delivery date. In total, orders may take up to 13 business days to arrive, excluding weekends and public holidays.
Delivery times are estimates and may vary depending on your location, carrier delays, weather, customs procedures, or other circumstances outside our control.
Once your order ships, tracking information will be provided when available.
3. Order Cancellations
You may cancel your order free of charge within 4 hours of placing it.
To request a cancellation, please contact us at support@ohmypetz.com as soon as possible and include your order number.
After the 4-hour cancellation window, your order may already be in processing or fulfillment and may no longer be eligible for cancellation. If your order has already shipped, please refer to our Returns & Refund Policy for available options.
Nothing in this policy limits any cancellation or refund rights you may have under applicable consumer protection laws.
4. Shipping Issues
If your order has not arrived within the expected delivery timeframe, please contact us at support@ohmypetz.com with your order number. We will review the shipment status and help you determine the next steps.
If your order arrives damaged or defective, please contact us with a description of the issue and photos where possible. We will work with you to resolve the issue in accordance with our Returns & Refund Policy and applicable law.
5. Incorrect Shipping Information
Please ensure that your shipping address and contact information are accurate at checkout. If you notice an error, contact us within the 4-hour cancellation window so we can attempt to correct it before fulfillment.
We cannot guarantee that address changes can be made once an order has entered processing or shipped.
6. Contact Us
If you have any questions about shipping, delivery, or cancellations, please contact:
Oh My Petz Customer Support
Email: support@ohmypetz.com